Clear policies from order to delivery.

Modular Garden Systems

Consumer and business retail orders

Shipping and local pickup

Standard orders ship across Canada using Purolator, FedEx, Canada Post or UPS, with rates calculated at checkout. Complimentary local pickup is available at our Saskatoon facility after you receive an order-fulfillment notification.

30-day standard returns

Unused modular garden kits and individual bracket hardware in their original packaging may be returned within 30 days of delivery. Return shipping is the customer's responsibility unless the return is due to an order-fulfillment error.

Transit damage and defective components

If a garden bracket or component arrives damaged or has a manufacturing defect, email info@onehealthmedtech.com within 48 hours of delivery. Include your order number and supporting photographs. After verification, One Health Medical Technologies will provide a replacement part or unit at no additional cost, including outbound replacement shipping.

Specialized Technical & Research Products

Biomedical and engineering equipment

Custom freight and delivery

Because of precision calibration, weight and custom-crating requirements, technical equipment—including bio-chambers, ventilation models, motion systems and custom mechatronics—is shipped under project-specific freight arrangements. Quotes, freight insurance and delivery schedules are established before dispatch.

Final sales and RMA approval

Custom-engineered, made-to-order and laboratory-specific equipment sales are final once commissioned. No return is accepted without prior written approval and an issued Return Merchandise Authorization (RMA) number.

Transit damage and technical defects

Document transit damage, shipping-crate impact, missing assemblies or initial operational defects on the Bill of Lading when received, and report the issue in writing within five business days of delivery.

Our engineering team will conduct a preliminary remote technical assessment. Depending on the issue, the resolution may include replacement sub-assemblies with remote support, depot repair of a specific sub-assembly under an RMA, or a coordinated on-site engineering service visit. Travel, service and warranty terms will be evaluated according to the project scope and service agreement.

Limited warranty and support

Hardware components, fabricated structures and control enclosures are covered by One Health Medical Technologies' standard limited warranty. Submit technical servicing, parts and maintenance inquiries directly to our engineering team.